Halyard
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Help center
How can we help?
Short answers to the questions we get every day: accounts, orders, the wallet, fees and how we keep your coins safe.
Account02
Trading02
Wallet02
Fees01
Security01
Help center
How can we help?
Short answers to the questions we get every day: accounts, orders, the wallet, fees and how we keep your coins safe.
Account02
Trading02
Wallet02
Fees01
Security01
Help center
How can we help?
Short answers to the questions we get every day: accounts, orders, the wallet, fees and how we keep your coins safe.
Account02
Trading02
Wallet02
Fees01
Security01
Questions
Before you trade.
Something else? Write to support@halyard.exchange. A person answers within one business day.
Yes. The quote includes the fee, and a market order fills against the live book. For a fixed price, place a limit order.
TradingThe matching engine handles an order in under a millisecond. Network settlement for withdrawals depends on the chain.
TradingIn the Halyard wallet, yes: it is self-custody, and we cannot move your funds. Balances on the exchange are held in segregated custody wallets.
WalletNobody can recover a self-custody wallet without the seed. Write it down, store it in two places, and test recovery with a small amount.
WalletTier 1 is 0.10 % maker and 0.20 % taker. Volume tiers lower it to 0.02 % / 0.06 %. Deposits are free; withdrawals pay the network fee.
FeesNo. The fee schedule is the only fee. The spread you see on the book is the market's, not ours.
Fees98 % in cold storage across three jurisdictions, 2 % in hot wallets for withdrawals, all covered by monthly proof of reserves.
SecurityYes, $120M funded from fees, covering losses from a custody failure. It does not cover market losses.
SecurityResidents of 140 countries. The sign-up flow checks your country first, before any documents.
AccountMost accounts are verified in under 10 minutes. Manual reviews take up to one business day.
Account
Questions
Before you trade.
Something else? Write to support@halyard.exchange. A person answers within one business day.
Yes. The quote includes the fee, and a market order fills against the live book. For a fixed price, place a limit order.
TradingThe matching engine handles an order in under a millisecond. Network settlement for withdrawals depends on the chain.
TradingIn the Halyard wallet, yes: it is self-custody, and we cannot move your funds. Balances on the exchange are held in segregated custody wallets.
WalletNobody can recover a self-custody wallet without the seed. Write it down, store it in two places, and test recovery with a small amount.
WalletTier 1 is 0.10 % maker and 0.20 % taker. Volume tiers lower it to 0.02 % / 0.06 %. Deposits are free; withdrawals pay the network fee.
FeesNo. The fee schedule is the only fee. The spread you see on the book is the market's, not ours.
Fees98 % in cold storage across three jurisdictions, 2 % in hot wallets for withdrawals, all covered by monthly proof of reserves.
SecurityYes, $120M funded from fees, covering losses from a custody failure. It does not cover market losses.
SecurityResidents of 140 countries. The sign-up flow checks your country first, before any documents.
AccountMost accounts are verified in under 10 minutes. Manual reviews take up to one business day.
Account
Questions
Before you trade.
Something else? Write to support@halyard.exchange. A person answers within one business day.
Yes. The quote includes the fee, and a market order fills against the live book. For a fixed price, place a limit order.
TradingThe matching engine handles an order in under a millisecond. Network settlement for withdrawals depends on the chain.
TradingIn the Halyard wallet, yes: it is self-custody, and we cannot move your funds. Balances on the exchange are held in segregated custody wallets.
WalletNobody can recover a self-custody wallet without the seed. Write it down, store it in two places, and test recovery with a small amount.
WalletTier 1 is 0.10 % maker and 0.20 % taker. Volume tiers lower it to 0.02 % / 0.06 %. Deposits are free; withdrawals pay the network fee.
FeesNo. The fee schedule is the only fee. The spread you see on the book is the market's, not ours.
Fees98 % in cold storage across three jurisdictions, 2 % in hot wallets for withdrawals, all covered by monthly proof of reserves.
SecurityYes, $120M funded from fees, covering losses from a custody failure. It does not cover market losses.
SecurityResidents of 140 countries. The sign-up flow checks your country first, before any documents.
AccountMost accounts are verified in under 10 minutes. Manual reviews take up to one business day.
Account